Terms & Conditions
Resize and exchange details
We offer a resize and exchange service in case you purchased the wrong size or you decided you wanted a different design instead.
Rings under $500 can be resized or exchanged for a fee of $40 and can only be used once per ring ordered. In most cases we actually have to make a new ring.
For rings over $500 the resize or exchange fee varies between 25% to 40% depending on the ring design. Contact us if you want to know an accurate fee based on the design you choose.
If you want to exchange your ring for a more expensive design you will also have to pay for the difference in cost.
To request a resize or exchange please contact us within 30 days of receiving the ring and send it back in new condition. Buyer is responsible for shipping the rings back to us. Please send the ring/s back to the address below. Include a note with order number.
850 St Paul St
Rochester NY, 14605
If you want to return your ring you please contact us first. There will be a 25% restocking fee for any ring returned. This is because we custom make each ring to order.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Our rings are made to last. You can wear them as long as you like. We also back our products with a lifetime warranty so if anything ever happens to your ring due to craftsmanship, we will either replace it or fix it for free! Wear and tear is not covered by this warranty.
Accidents happen, if your ring needs repair contact us and include photos to help us understand the damage and allow us to quote accordingly for the repair. Any issues due to craftsmanship will be repaired for free as covered under our warranty.
We offer free refinishing service to all our rings. You can send your ring back to us anytime you would like and we will polish it and bring it back to its new look. Deep scratches cannot be removed but we do offer repair service if needed. Shipping costs are not included in this free service.
We offer free worldwide shipping. Upgrades are available for both domestic and international orders. For international orders we strongly recommend upgrading your shipping service to one of our courier options as shipping times have been increasing due to Covid-19 and we are not responsible for any delay or loss during the transit.
Our production time is 1-2 weeks and for rings containing any precious metal or custom material is 3-4 weeks.
If you need the ring sooner production priority upgrade is also available.
Please contact us if you need your ring urgently as we always try our best to accommodate our clients needs.
Customs and import taxes Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Sample rings Service
If you use our sample rings service you will receive an additional $10 free voucher. Once you order them you will pay a $50 deposit and upon receiving them back you will receive a $60 credit towards the purchase of your ring. Shipping is included and you can try on the sample rings for up to 5 days before having to return them to be eligible for the credit. Included in the package will be a prepaid return label so the returning process is hassle free.