REFUNDS AND EXCHANGES
If you wish to return your item once you receive it, please contact us WITHIN 60 days and the ring must be in new condition. You will be able to exchange it for another ring with equal or less value for a $49 fee or we can issue a partial refund. As every ring is made to order we will refund 75% of the cost. Exchanging your ring can only be done once. Customers are responsible for all shipping cost or custom charges that may apply. If you have to fill in a customs form, please make sure to label the item as a RETURN as returning a product is free of charge but otherwise custom charges may apply, which are to be paid by the customer. When shipping the ring back to us, it has to be done using a service that is tracked and insured. We can not take responsibility for rings that do not arrive to us or arrive damaged.
We will start the manufacturing of the new ring or refund you the money once we receive the ring you sent us.
Rings can be resized or exchanged for a different ring, this service is offered for a $49 fee for personalized rings. Any custom or elite ring will be 25% the original price of your ring.