QUESTIONS
Frequently Asked Questions
The answers to what most people ask before getting in touch.
Can I send you materials to make my custom ring with?
Yes, check out this page. We will do our best to integrate your sentimental material in your ring!
Do you offer a warranty?
If anything ever happens to your ring due to craftsmanship we will either fix it or replace it for free! We also include services like polishing and refinishing your ring.
Can I wear my ring in water?
Absolutely! Each and every ring that contains delicate materials such as the wood, deer antler, and minerals is protected with a resin that waterproof. This ensures you to wear your ring 24/7 with complete peace of mind.
Do you offer exchanges?
Exchanges can be made on non-personalized products only and must be initiated within 30 days of purchase.
Please note: the customer is responsible for differences in cost.
How do I measure my ring size?
First, print out this guide and use it to measure your finger.
Next, Grab a Sesto Synergy Replica Ring to try on in the comfort of your own home. Replica Rings are the most accurate way to confirm (and feel confident about) your new ring. Not only do these rings help you hone in on the correct size, they also let you experience the different thicknesses, widths, and profiles we offer as well!
Psst! Need a size smaller than 4 or larger than 14.75? We can make you one - just contact us!
Do you offer refinishing?
We offer free a refinishing service for all of our rings. Simply send your ring back to us anytime you would like, and we will bring it right back to new with a polish and shine. Simply contact us to get started!
Please note: deep scratches cannot be removed but we do offer repair service if needed. Shipping costs are not included in this free service.
Do you sell smaller sizes than 4 and bigger than 14.75?
Yes, please contact us to make sure we have the material available for your size.
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