GET IN TOUCH

Talk to a real person.

Not a call centre. You are messaging the people who actually make the rings, so ask us anything about sizing, materials or timelines.

  • info@sestosynergy.com
  • +1 585-632-5122
  • Get answered within 24 hours

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QUESTIONS

Frequently Asked Questions

The answers to what most people ask before getting in touch.

Can I send you materials to make my custom ring with?

Yes, we will do our best to integrate your sentimental material into your ring!

Can I wear my ring in water?

Absolutely! Every ring that contains delicate materials, such as wood, deer antler and minerals, is protected with a waterproof resin. This means you can wear your ring 24/7 with complete peace of mind.

Do you offer exchanges?

Exchanges can be made on non-personalized products only and must be initiated within 30 days of purchase.

Please note: the customer is responsible for differences in cost.

How do I measure my ring size?

First, print our Printable Size Guide and use it to measure your finger.

Next, add our free Ring Sizer 3-Pack when you order your ring. Our metal sizers are made to match your ring's width and comfort fit, and we ship them first, within one business day: your selected size, ¼ size down and ¼ size up. Wear your preferred sizer for at least 24 hours, confirm your size with the QR code or email link, and we'll craft your ring to your confirmed size. The sizers are yours to keep.

Our Guarantee: follow our 3-Pack sizing process, and if your finished ring still doesn't fit comfortably, your first resize is FREE within 60 days of delivery.

Want to try before ordering a ring? You can customize and purchase our individual metal sizers.

Psst! Need a size smaller than 4 or larger than 14.75? We can make you one - just contact us!

Do you offer refinishing?

We offer a free refinishing service for all of our rings. Simply send your ring back to us anytime you would like, and we will bring it right back to new with a polish and shine. Just contact us to get started!

Please note: deep scratches cannot be removed, but we do offer a repair service if needed. Shipping costs are not included in this free service.

Do you sell smaller sizes than 4 and bigger than 14.75?

Yes, please contact us to make sure we have the material available for your size.

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