Exchanges
If youโd like to exchange your ring for a different design, weโre happy to help as long as itโs returned in unworn condition within 30 days of delivery.
Hereโs how it works:
- $29.95 exchange fee applies.
- If your new design costs more, youโll just pay the difference.
- If your new ring is less expensive, no refunds are given for the price difference.
Exchanges are available for rings valued up to $500. For rings over $500, youโll pay the $29.95 fee plus the difference in price between your original and new selection.
Can I exchange my ring if Iโve worn it?
Rings must be returned in unworn, like-new condition. Any signs of wear may void the exchange eligibility.
Will I get a refund?
The return shipping is not covered. The original order shipping costs are not eligible for a refund. A $29.95 processing fee applies to all rings returned. Rings containing gold, diamonds or solid meteorite will be subject to an additional fee of 25% based on the ring's full retail price. Rings must be in unused condition. If the ring shows signs of use, it will be sent back and no refund will be issued.
How do I initiate return?
If your item qualifies, please mail your ring to: Sesto Synergy 850 St Paul Street Rochester, NY 14608
What if I no longer have the original packaging?
No problem. If the original packaging is missing, $10 will be deducted from your refund to cover replacement costs.
Do I get a prepaid label?
Return shipping is not included.
How long does the refund take?
Once we receive the ring, please allow 2-3 business days for processing. You will receive a confirmation email when your refund has been issued.
SHOP POLICIES
Returns
Rings can be returned within 30 days in new and unworn condition.
What items cannot be returned?
- Custom Rings
- Memorial Rings
- Engraved rings
Will I get a refund?
The return shipping is not covered. The original order shipping costs are not eligible for a refund. A $29.95 processing fee applies to all rings returned. Rings containing precious metals or stones will be subject to an additional fee of 25% based on the ring's full retail price. Rings must be in unused condition. If the ring shows signs of use, it will be sent back and no refund will be issued.
How do I initiate return?
If your item qualifies, please mail your ring to: Sesto Synergy 850 St Paul Street Rochester, NY 14608
What if I no longer have the original packaging?
No problem. If the original packaging is missing, $10 will be deducted from your refund to cover replacement costs.
Do I get a prepaid label?
Return shipping is not included.
How long does the refund take?
Once we receive the ring, please allow 2-3 business days for processing. You will receive a confirmation email when your refund has been issued.
Repairs
Whether itโs light wear or more noticeable damage, weโll do our best to restore your ring to its original condition.
How do I request a repair?
Submit the form below with clear photos of your ring and a brief description of the issue. Weโll review the condition and send you a quote and repair options.
What if the ring is badly damaged?
For damage beyond repair, we may recommend a full remake. If thatโs needed, weโll walk you through the process.
How long does a repair take?
Repairs typically take 4-6 weeks from the time we receive your ring.
Do you offer polishing?
Yes. We offer a repolishing service to help restore the ringโs surface finish. Send us photos of your ring so we can confirm what results to expect from the process. Please note that repolishing will not fix deep or structural damage.
Can I wear my ring in water?
Absolutely! Each and every ring that contains delicate materials such as the wood, deer antler, and minerals is protected with a resin that is waterproof. This allows you to wear your ring 24/7 with complete peace of mind.
How do I care for my ring long-term?
Our rings are made to be worn every day, but we recommend removing them when:
โข Handling tools or heavy equipment
โข Lifting weights or working out at the gym
This helps prevent unnecessary wear, impact damage, or scratching.